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e-Services and e-Government

In 2006, over a half (56%) of Poles were interested in contacting public administration agencies over the Internet, and 14% of citizens used that possibility.

Diagram: Interest in using e-Government services among Internet users

Source: Own diagram based on Społeczeństwo informacyjne. Wykorzystanie technologii informacyjno-telekomunikacyjnych w 2006 roku, the Central Statistical Office, May 2007

In 2007, 20% of Poles declared their willingness to file their taxes online. The same applies to online vehicle registration or the replacement of documents. Interestingly, making online doctor appointments would be the most popular with Poles-48.8% would use such an opportunity.

Diagram: The level of interest in e-services

Source: Own diagram based on Społeczeństwo informacyjne. Wykorzystanie technologii informacyjno-telekomunikacyjnych w 2006 roku, the Central Statistical Office, May 2007

The development of e-Government will be influenced significantly by the mandatory acceptance of electronic documents in public administration agencies. According to the Digital Signature Act as amended on 21 July 2006, which regulates the submission of electronic applications, Poles can send documents with secure digital signatures as of 2008. Some public administration agencies prepared in advance for the introduction of local, free digital signatures. By the end of 2007, an estimated 300 agencies all across Poland were prepared to receive documents and applications with a digital signature, and their number is growing steadily.

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